Every Masculino watch is made to be worn and enjoyed for many years. We stand behind the quality of our products. That is why every Masculino product comes with a 2-year warranty, in addition to your statutory rights. On this page, you can read what our warranty covers and how to make a claim.

1. Your statutory rights

Under EU and Dutch law, you are entitled to a product that conforms to the contract: it must have the quality and features you may reasonably expect. If a product does not conform, you are entitled to repair or replacement free of charge, and in certain cases to a price reduction or a refund.

These statutory rights always apply, regardless of our own warranty. The Masculino warranty described below is an additional commitment and never limits your statutory rights.

2. The Masculino 2-year warranty

Duration: 2 years from the date of purchase, as shown on your order confirmation or receipt.

Products covered: all Masculino products, including watches, straps and travel cases, purchased new via masculino.eu or from an official Masculino retailer.

Territorial scope: the warranty applies to products purchased [within the European Union / worldwide].

Costs: for valid warranty claims, repair or replacement is free of charge, including the shipping costs for returning the product to you.

3. What is covered

The warranty covers all defects caused by manufacturing faults, in materials or workmanship, that occur during normal use. For example:

• a movement that stops working or does not keep time correctly;
• defects in the crown, pushers, hands or dial;
• a clasp or buckle that no longer closes properly without external cause;
• loose parts or assembly faults;
• moisture inside the case, provided the watch has been used within its stated water resistance.

4. What is not covered

The warranty does not cover:

• Normal wear and tear, such as scratches on the case, glass or bracelet, wear of leather straps and gradual wear of gold-plated finishes over time;
• Accidental damage, such as damage caused by falls, impacts, crushing or cracked or broken glass;
• Improper use, including use that does not follow our care instructions;
• Water damage caused by exposure to water beyond the stated water resistance of the watch, or by using the crown or pushers under water;
• Exposure to extreme conditions, such as strong magnetic fields, extreme temperatures, chemicals, perfume, chlorine or salt water that is not rinsed off;
• Repairs or work by third parties, including opening the case, replacing the battery or adjusting the watch by anyone other than Masculino or a party approved by us;
• Alterations to the product, such as modifications to the case, dial or movement;
• Loss or theft of the product;
• The battery: [specify, for example: the original battery is covered for the first 12 months / the battery is not covered, as it is a consumable part].

5. Caring for your watch

To enjoy your Masculino watch for as long as possible, we recommend that you:

• check the water resistance of your model on the product page before exposing it to water;
• never operate the crown under water and always make sure it is fully pushed in;
• rinse the watch with fresh water after contact with salt water or chlorine, and dry it with a soft cloth;
• avoid contact with perfume, cosmetics and cleaning products, especially on gold-plated finishes and leather straps;
• keep leather straps away from prolonged moisture and heat;
• store your watch in its box or travel case when you are not wearing it;
• have the battery replaced by a professional watchmaker, so the water resistance is preserved.

6. How to make a warranty claim

Step 1: Contact us. Send an email to info@masculino.eu with:

• your order number or proof of purchase (also for purchases from a retailer);
• your name and contact details;
• a short description of the issue;
• clear photos or a short video of the product and the defect.

Step 2: Our assessment. We will get back to you within [X] working days. If the issue is likely covered by the warranty, we will send you instructions and a return address. Please do not send your product before you have heard from us.

Step 3: Inspection and solution. After receiving your product, we will inspect it. If the defect is covered by the warranty, we will repair the product or replace it with the same or an equivalent model. If repair or replacement is not possible, we will refund the purchase price. We aim to complete the process within [X] weeks and will keep you informed along the way.

Not covered? If the defect is not covered by the warranty, we will let you know and, where possible, offer a repair quote. No work will be carried out without your approval. If you do not wish to proceed, we will return the product to you [free of charge / at your own expense].

7. Replacement products

If your product is replaced under this warranty, the replacement product is covered for the remaining period of the original warranty. Your statutory rights for the replacement product remain unaffected.

8. Purchased from a retailer or received as a gift?

If you purchased your Masculino product from one of our official retailers, you can make a warranty claim either through that retailer or directly with us. Did you receive a Masculino watch as a gift? The warranty also applies to you, as long as a proof of purchase can be provided.

Products purchased from unofficial sellers or second-hand are not covered by the Masculino warranty.